Shipping & Returns
At this time we are only offering shipping within Canada and the United States.
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All print orders are a flat rate of $9.99 USD or $12.99 CAD & FREE shipping on all orders over $100.00 USD and $120.00 CAD.
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Shipping rates for original art and custom print orders will vary based on products and location and will be determined at time of purchase. Contact us to get a quote for custom orders.
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Delivery or pick up may be available for original art and custom print orders in the Greater Vancouver area.
In this case, the cost of shipping or delivery will be determined at the time of purchase.
RETURNS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. All art must be in good condition, undamaged, and in the condition you received it in. You'll also need the receipt or proof of purchase.
To start a return, or to ask any questions related to returns, contact us at hello@catherinemellonart.com
All returns that are accepted, will be sent a return shipping label, and instructions on how and where to send the return package. Items sent back to us without first requesting a return will not be accepted.
DAMAGES & ISSUES
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
Contact us if you have questions about a specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase foR the new item.
EUROPEAN 3 DAY COOLING OFF PERIOD
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3days for any reason and without justification. However, your item must be in the same condition that you received it, unworn or unused, with tags, free from damage and in its original packaging. You’ll also need the receipt or proof of purchase.
REFUNDS
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, you are welcome to contact us at hello@catherinemellonart.com